Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and JMM INNOVATIONS ("Company", "we", "us", or "our"), a company registered in the Kingdom of Saudi Arabia, governing your access to and use of the Muqaddam platform ("Platform"). These Terms are issued in accordance with the Saudi Electronic Transactions Law (Royal Decree No. M/18 dated 8/3/1428H), the Saudi Commercial Court Law, and applicable regulations. By creating an account or using the Platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (collectively, the "Agreement"). If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" shall include that organization.
2. Service Description
Muqaddam is a Software-as-a-Service (SaaS) platform for intelligent proposal management. The Platform provides capabilities including but not limited to:
• RFx document analysis and AI-powered requirement extraction. • AI-assisted proposal drafting, content generation, and compliance analysis. • Evaluation frameworks, scoring models, and strategic fit analysis. • Multi-stage governance and approval workflows with configurable decision rights. • Document generation and export (Word, PowerPoint, PDF) with branding support. • Knowledge base management for reusable content and organizational intelligence. • Team collaboration, task assignment, and deadline management. • Analytics, reporting dashboards, and pipeline management. • Multi-tenant architecture with role-based access control.
We reserve the right to modify, enhance, or discontinue Platform features with reasonable notice.
3. User Accounts & Responsibilities
You are responsible for:
• Providing accurate, current, and complete information during registration and maintaining the accuracy of such information. • Maintaining the confidentiality and security of your account credentials, including OTP codes. • All activities that occur under your account, whether authorized by you or not. • Notifying us immediately at support@jmminnovations.com of any unauthorized use of your account or any other security breach. • Ensuring that your use of the Platform complies with all applicable laws, regulations, and these Terms. • Ensuring that all users within your organization's tenant comply with these Terms.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent, abusive, or illegal activity, or pose a security risk to the Platform or other users.
4. Acceptable Use Policy
You agree not to:
• Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations, including but not limited to Saudi Arabian laws and regulations. • Upload, transmit, or store malicious code, viruses, ransomware, or harmful content. • Attempt to gain unauthorized access to other users' accounts, data, or Platform infrastructure. • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Platform. • Use the Platform to process or store data that violates third-party intellectual property rights, privacy rights, or other legal rights. • Circumvent, disable, or interfere with Platform security features, rate limits, access controls, or multi-tenant isolation. • Scrape, crawl, or use automated tools to extract data from the Platform without written authorization. • Resell, sublicense, redistribute, or provide access to the Platform to unauthorized third parties. • Use the Platform in any manner that could damage, overburden, or impair its performance or interfere with other users' use. • Submit false, misleading, or fraudulent information through the Platform.
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.
5. Intellectual Property
Platform Ownership: The Platform, including its design, architecture, source code, algorithms, AI models, user interface, documentation, trademarks, trade names, logos, and all related intellectual property, is owned exclusively by JMM INNOVATIONS and protected by Saudi intellectual property laws (including the Copyright Law issued by Royal Decree No. M/41), international copyright conventions, trademark laws, and other intellectual property protections. Nothing in these Terms grants you any right, title, or interest in the Platform except as expressly stated herein.
User License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your active subscription period, solely for your internal business purposes.
6. Data Ownership & Content Rights
• All content, documents, proposals, and data you create or upload to the Platform ("User Content") remains your property. We do not claim ownership of your User Content. • By uploading User Content, you grant us a limited, non-exclusive, worldwide license to process, store, transmit, and display it solely for the purpose of providing Platform services to you and as described in our Privacy Policy. • AI-generated drafts, suggestions, analysis, and outputs produced by the Platform based on your User Content are considered derivative works of your User Content and belong to you. However, we retain rights to the underlying AI models, algorithms, and methodologies used to generate such outputs. • We may use anonymized, aggregated usage statistics and metadata (that cannot be used to identify you or your organization) to improve the Platform, develop new features, and generate industry benchmarks. • Upon account termination, you may export your User Content within the ninety (90) day retention period specified in our Privacy Policy. After this period, User Content will be permanently deleted.
7. Confidentiality
Each party acknowledges that in connection with the Platform, it may receive Confidential Information from the other party.
• "Confidential Information" means any non-public information disclosed by either party, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential, including but not limited to: User Content, proposal data, business strategies, client information, pricing terms, technical specifications, and security configurations. • The receiving party agrees to: (a) hold Confidential Information in strict confidence; (b) not disclose it to third parties except as permitted under these Terms or with prior written consent; (c) use it only for purposes related to the Platform; and (d) protect it using at least the same degree of care it uses for its own confidential information, but no less than reasonable care. • These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt notice to the disclosing party. • Confidentiality obligations survive termination of these Terms for a period of three (3) years.
8. Service Availability
We strive to maintain high Platform availability but do not guarantee uninterrupted, error-free service. The Platform may be temporarily unavailable due to:
• Scheduled maintenance (with advance notice of at least 24 hours where reasonably practicable). • Emergency maintenance to address security vulnerabilities, critical bugs, or system integrity issues. • Force majeure events as defined in Section 14. • Actions or omissions of third-party service providers beyond our reasonable control.
Specific service level commitments, uptime guarantees, and support response times, where applicable, are defined in your individual subscription agreement or Service Level Agreement (SLA).
9. Fees & Payment
• Subscription fees are as published on our pricing page or as agreed in your individual subscription agreement. • During the early access / pilot period, all plans are provided free of charge. Standard pricing will apply after the pilot period concludes, with at least thirty (30) days' advance written notice. • We reserve the right to modify pricing with at least thirty (30) days' written notice. Price changes will not apply retroactively to your current billing period. • Unless otherwise specified, fees are quoted and payable in Saudi Riyals (SAR) and are exclusive of applicable taxes, including Value Added Tax (VAT) as required under Saudi tax law. • Late payments may incur a suspension of services after a fifteen (15) day grace period following written notice of non-payment. • All fees paid are non-refundable except as expressly stated in your subscription agreement or as required by applicable law.
10. Warranty Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING SAUDI LAW AND THE LAWS OF YOUR JURISDICTION:
• THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. • WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. • WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. • AI-GENERATED CONTENT, ANALYSIS, RECOMMENDATIONS, AND OUTPUTS ARE PROVIDED FOR INFORMATIONAL AND DECISION-SUPPORT PURPOSES ONLY. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF ANY AI-GENERATED OUTPUT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ALL AI OUTPUTS BEFORE USE. • WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
Nothing in this section excludes warranties that cannot be excluded under applicable mandatory law.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
• JMM INNOVATIONS shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, arising from or related to your use of or inability to use the Platform. • Our total aggregate liability for all claims arising from or related to these Terms or the Platform shall not exceed the total fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim. • We are not liable for any losses, damages, or consequences resulting from decisions made based on AI-generated content, analysis, scoring, or recommendations provided by the Platform. • We are not liable for any unauthorized access to or alteration of your data resulting from your failure to maintain adequate security measures for your account.
The limitations in this section apply regardless of the legal theory on which the claim is based, including breach of contract, tort (including negligence), strict liability, or any other legal theory. Nothing in this section limits liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable mandatory law.
12. Indemnification
You agree to indemnify, defend, and hold harmless JMM INNOVATIONS, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:
• Your use of the Platform or any activity under your account. • Your violation of these Terms or any applicable law or regulation. • Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights. • Your User Content, including any claims that your User Content infringes or misappropriates third-party rights. • Your negligence or willful misconduct.
13. Termination
• You may terminate your account at any time by contacting support@jmminnovations.com or using the account management features within the Platform. • We may suspend or terminate your access immediately if you: (a) materially breach these Terms; (b) fail to pay applicable fees after the grace period; (c) engage in activity that threatens Platform security or other users; or (d) are required by law or regulatory order. • We may terminate your account with thirty (30) days' written notice for any reason, including discontinuation of the Platform. • Upon termination: (a) your right to access and use the Platform ceases immediately; (b) you may request export of your User Content within ninety (90) days; (c) after the 90-day period, your data will be permanently deleted in accordance with our Privacy Policy. • The following sections survive termination: Intellectual Property (5), Data Ownership (6), Confidentiality (7), Warranty Disclaimer (10), Limitation of Liability (11), Indemnification (12), Governing Law (16), and General Provisions (18).
14. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent such failure or delay results from circumstances beyond the reasonable control of the affected party, including but not limited to:
• Natural disasters, epidemics, pandemics, or acts of God. • War, armed conflict, terrorism, riots, or civil unrest. • Government actions, sanctions, embargoes, or regulatory changes. • Strikes, labor disputes, or workforce shortages. • Failure of telecommunications, internet services, power supply, or third-party cloud infrastructure. • Cyberattacks, including distributed denial-of-service (DDoS) attacks, ransomware, or other malicious activities beyond reasonable preventive measures.
The affected party shall promptly notify the other party, take reasonable steps to mitigate the impact, and resume performance as soon as practicable. If a force majeure event continues for more than ninety (90) consecutive days, either party may terminate these Terms upon written notice.
15. Export Controls & Sanctions Compliance
You represent and warrant that:
• You are not located in, and will not use the Platform from, any country or territory subject to comprehensive trade sanctions imposed by the Kingdom of Saudi Arabia, the United Nations Security Council, or other applicable sanctioning authorities. • You are not listed on any applicable sanctions or denied-party lists, including those maintained by the Saudi General Authority for Foreign Trade, the UN Security Council, or equivalent bodies. • You will not use the Platform to process data or conduct activities that would violate applicable export control laws, trade sanctions, or anti-money laundering regulations. • You will comply with all applicable anti-bribery and anti-corruption laws, including the Saudi Anti-Bribery Law.
Violation of this section constitutes a material breach and may result in immediate termination of your account.
16. Governing Law & Dispute Resolution
• Governing Law: These Terms are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including but not limited to the Saudi Electronic Transactions Law, the Saudi Commercial Court Law, and the Saudi Data and Artificial Intelligence Authority regulations. • Language: These Terms are executed in both English and Arabic. In the event of any conflict or discrepancy between the English and Arabic versions, the Arabic version shall prevail for purposes of interpretation before Saudi courts or arbitral tribunals. • Dispute Resolution: Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved as follows: (a) Amicable Negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) days from written notice of the dispute. (b) Arbitration: If the dispute is not resolved through negotiation, it shall be finally settled by binding arbitration administered in Riyadh, Kingdom of Saudi Arabia, in accordance with the Saudi Arbitration Law (Royal Decree No. M/34 dated 24/5/1433H) and the rules of the Saudi Center for Commercial Arbitration (SCCA). The arbitration shall be conducted in Arabic (with English translation available). The arbitral award shall be final and binding. (c) Costs: Each party shall bear its own costs of arbitration, including legal fees, unless the arbitrator determines otherwise in the award. • Notwithstanding the above, either party may seek injunctive or other equitable relief from any court of competent jurisdiction to prevent irreparable harm.
17. Changes to Terms
We reserve the right to modify these Terms at any time. For material changes:
• We will provide at least thirty (30) days' advance notice via email and/or a prominent notice within the Platform. • The notice will summarize the key changes and specify the effective date. • Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms. • If you do not agree with the modified Terms, you must discontinue use of the Platform and may terminate your account in accordance with Section 13.
18. General Provisions
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable. • Waiver: No failure or delay by either party in exercising any right, power, or remedy shall constitute a waiver of that right. A waiver of any provision shall be effective only if in writing and signed by the waiving party. • Entire Agreement: These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and JMM INNOVATIONS regarding the Platform, superseding all prior agreements, representations, and understandings. • Assignment: You may not assign, transfer, or delegate these Terms or any rights hereunder without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of substantially all assets. • Notices: All notices under these Terms shall be in writing and delivered via email to the addresses specified herein or through the Platform's notification system. • No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any person or entity other than the parties hereto. • Relationship: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
19. Contact Information
For questions, concerns, or notices regarding these Terms, please contact us:
General Inquiries & Support: Email: support@jmminnovations.com
Legal Department: Email: legal@jmminnovations.com
Mailing Address: JMM INNOVATIONS Riyadh, Kingdom of Saudi Arabia
Last updated: March 9, 2026